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Set up your service catalogue

Choose what people can request from Request something, and which items need approval.

Who can do this:Help Desk AdministratorTenant Administrator

Watch it done (0:22, music only, no narration). The steps below cover the same ground in writing.

  1. Step 1: Go to Administration → Service catalogue and choose New item.

  2. Step 2: Give it a Name and Description that make sense to the person asking. Tick Needs approval before work starts if it does.

    The new catalogue item form

  3. Step 3: Choose Add it. It appears on Request something straight away.

    The Service catalogue list with the new item
  • Choose an item’s Available badge to retire it; choose Retired to bring it back.
  • To route requests, ask for approval or create fulfilment tasks, build a workflow that runs when a ticket is raised for that Catalogue item.

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