OGDESKHelp CenterSign in

Change someone’s role or remove them

Give a member a different role, or take away their access to the workspace.

Who can do this:Tenant AdministratorHelp Desk Administrator (roles only)

Watch it done (0:08, music only, no narration). The steps below cover the same ground in writing.

Change a role

  1. Step 1: Go to Administration → People.

  2. Step 2: In the Role column, pick the new role from the person’s dropdown. It is saved immediately.

    Choosing a different role from the dropdown on a member’s row

Remove someone

Choose Remove on their row. There is no confirmation, so check the name first. Removing takes away their access to this workspace only; the tickets they raised and the work they did stay, under their name. Only a Tenant Administrator can remove people.

Related guides